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FAQ

Syno International

General
Surveys
Payment
Privacy
Account

WHO CAN PARTICITAPE IN SURVEYS?

Anyone from age 14. Although specific surveys in your panel may require different characteristics, so you will be only able to see surveys which apply to you.

WHY SHOULD I PARTICIPATE IN A SURVEY?

Because for a completed survey you receive points which later are converted into money.

HOW IS THE AMOUNT OF POINTS DETERMINED?

Depending on the survey usually the longer survey you take, the more points you receive.

WHAT KIND OF QUESTIONS WILL I HAVE TO ANSWER?

Mostly questions about products and/or services, attitudes.

WHY WAS THE SURVEY TERMINATED?

An error can occur on a survey for a couple of reasons.

If cookies are not enabled on your browser, at the end of the survey you will not be recognized as a respondent and will receive a time out. Please make sure your cookies have been enabled.

If you leave the survey open for an extended amount of time, the browser session will expire and you will be timed out from the survey.

If you navigate away from the survey, you will be timed out and not be able to finish the survey.

WHAT DOES “QUOTA FULL” MEAN?

For surveys that you receive a ‚quota full‚ message they do not count as completed surveys and accrue no rewards as the information is not used.

If you receive quota full‚ that means that the survey is normally already full of respondents within the your target group.

This can either be before the start of a survey, which is normally indicated as closed, or sometimes in the early part of a survey where certain criteria within the survey becomes filled (for example, within a certain age bracket).

This will vary at the rate any given survey is responded to and the overall amount of responses needed by different people to fill a quota. For this reason we encourage participants to answer at their soonest possible opportunity.

WHY DO I GET MOVED FROM ONE SURVEY TO ANOTHER?

Surveys are sent automatically when your profile closely matches any of the requirements of the survey.

However, there will be times when the survey is full or you are screened out. Instead of terminating you from the survey, the system automatically looks for other survey that also closely matches to your profile.

This way you have another opportunity to participate in another survey for a reward.

HOW TO MAKE A PAYOUT TO PAYPAL

To begin, you must have a PayPal account. If you do not have one, please go to www.paypal.com and you will be able to open one there.

It is important that your PayPal account has the same email address connected as the email address you receive surveys to.

When using PayPal as a payment option, the money is paid out to a PayPal account with the same email address as the one used for receiving surveys. If you already have a PayPal account with a different email address you can add the email address you receive surveys to. This option can be found in your PayPal account under your profile settings. It is possible to connect up to 8 email addresses to one PayPal account.

Login to your panel account.
Click on your current balance (top right corner, in blue)‚
Once you have reached the redeemable amount, click on the update button and your money will be transferred to your online account at PayPal.
Please make sure that you login to your PayPal account to accept the transfer.
Please note there is a fee of 2% per transaction for PayPal payments.
If your rewards are left unclaimed for 30 days, the rewards will be returned to your panel account. Please attempt the transfer again.
For further support on setting up and using PayPal please go to www.paypal.com

PAYMENT SOLUTION IS NOT AVAILABLE FOR THE MOMENT, PLEASE TRY AGAIN LATER

This message is seen when PayPal is trying to connect to your panelist account. You will see your attempted transfer as “FAILED”. Please wait 2 to 4 days before re-attempting the transfer. The connection will correct itself and allow the transfer to take place.

WHAT IS THE MINIMUM REQUIRED ACCOUNT FOR A PAYOUT?

Depending on the survey the amount is equivalent to 10 EUR.

WHY DIDN’T I RECEIVE MY PAYMENT?

It is possible that you have not selected a payment method. To do so, go to User -> Account and at the very bottom you will find the “Select payment method” tab.

DO YOU SHARE MY INFORMATION WITH ANYONE ELSE?

No, we will not share your information with anyone without your permission. Your responses are used for research purposes only.

None of your personal information will ever be released to anyone without your permission.

Your answers will be kept strictly confidential.

Please refer to our Privacy Policy

HOW TO CHANGE YOUR EMAIL ADDRESS

To change your email address please send an email to support including your old email address that you receive surveys to and the new email address that you would like your surveys sent to.

Please also include, for security reasons, your postcode and year of birth. Once these are received your email address will be updated.

FAQ

Syno Panel

Panelist
Owner

Who can participate in surveys?

Anyone from age 14. Although specific surveys in your panel may require different characteristics, so you will be only able to see surveys which apply to you.

Why should I participate in a survey?

Because for a completed survey you receive points which later are converted into money.

How is the amount of points determined?

Depending on the survey usually the longer survey you take, the more poits you receive.

What kind of questions will I have to answer?

Mostly questions about products and/or services, attitudes.

How will I get paid?

Once you earn the minimum required amount for a payout, your earnings will be automatically transferred to you via PayPal.

What is the minimum amount required for a payout?

Depending on the survey the amount is equivalent to 10 EUR.

Why didn’t I receive my payment?

It is possible that you have not selected a payment method. To do so, go to User -> Account and at the very bottom you will find the “Select payment method” tab.

Will my personal data be shared with anyone?

Syno International ensures personal data privacy, you can find our security policy here

How do I change my password?

Click on User – > Edit Account -> Password

I don’t want to use Syno Panel anymore. How do I unregistered.

Go to User and at the very bottom you will see a highlighted message that says “Unsubscribe from Syno MediaPanel…” Click on it.

What if I have a question that isn’t answered on this page?

You are welcome to contact us via e-mail: membersupport@synoint.com

How do I create a survey?

First of all, contact us at membersupport@synoint.com with the details of your desired panel, such as name, country and currency. We will have to setup your Panel on Cint and receive the API key to link the two platforms which we will send to you. After that, you will seee your panel menu at the right side of the screen. Click “create new” and fill all the required fields. We will send you the panel key and panel secret so you can fill in the missing blanks. Also for now the comment is mandatory, so you can simply type the name of your panel and that will suffice.

FAQ

Syno Tool

Surveys
Payment

HOW TO EXCLUDE SOME ANSWERS FROM RANDOMIZATION?

In the subquesions tab, check the box “Excl” and change the question code to one of the following: 88, 99, 999, 9999

HOW TO MAKE QUESTIONS OPTIONAL?

Click on the question edit button -> Advanced options (at the bottom) and set Mandatory status to No.

WHY CAN’T I EDIT MY SURVEY?

Check if the survey is active. In the top right corner you will find a button “Activation”. Click “Deactivate”. You should be able to edit your survey. Keep in mind that if your survey is currently running and you have participants responding to the questions,
they will not be able to complete the survey during the deactivation.

HOW TO START A SURVEY?

Please watch the following video: http://surveys.syno-int.com/video/Tutorial06-02-2017.mp4

WHY DO MORE THAN 10 CHARTS NOT LOAD ON CHROME PROPERLY?

We fixed this issue with basic charts and we are working to fix it with other type of charts. Thank you for your patience.

HOW TO SET CONDITIONS?

When editing a survey, at the right top corner of each question there is a “edit conditions” button. After pressing it, the condition panel is displayed. “Add new condition” button first appears when there are no conditions set for that question. Press that button and you will see many options for adding conditions: for questions, answers, sub-questions. You can only add conditions for the current question using previous questions and their options. Choose a favorable combination and save it. Congratulations you have your first condition.

HOW TO MAKE A PAYOUT TO PAYPAL

To begin, you must have a PayPal account. If you do not have one, please go to www.paypal.com and you will be able to open one there.

It is important that your PayPal account has the same email address connected as the email address you receive surveys to.

When using PayPal as a payment option, the money is paid out to a PayPal account with the same email address as the one used for receiving surveys. If you already have a PayPal account with a different email address you can add the email address you receive surveys to. This option can be found in your PayPal account under your profile settings. It is possible to connect up to 8 email addresses to one PayPal account.

Login to your panel account.
Click on ‚My Earned Points‚
Once you have reached the redeemable amount, click on the ‚update‚ button and your money will be transferred to your online account at PayPal.
Please make sure that you login to your PayPal account to accept the transfer.
Please note there is a fee of 2% per transaction for PayPal payments.
If your rewards are left unclaimed for 30 days, the rewards will be returned to your panel account. Please attempt the transfer again.
For further support on setting up and using PayPal please go to www.paypal.com

PAYMENT SOLUTION IS NOT AVAILABLE FOR THE MOMENT, PLEASE TRY AGAIN LATER

This message is seen when PayPal is trying to connect to your panelist account. You will see your attempted transfer as ‚FAILED‚. Please wait 2 to 4 days before re-attempting the transfer. The connection will correct itself and allow the transfer to take place.

DO YOU SHARE MY INFORMATION WITH ANYONE ELSE?

No, we will not share your information with anyone without your permission. Your responses are used for research purposes only.

None of your personal information will ever be released to anyone without your permission.

Your answers will be kept strictly confidential.

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